Privacy Policy

At Pizzana ("we," "us," "our," or "the Company"), we are deeply committed to protecting the privacy and personal information of every individual who interacts with our website, mobile platforms, and food delivery services. This Privacy Policy is designed to provide you with a clear, thorough, and transparent explanation of how we collect, use, store, share, and protect your personal information when you visit pizzana-delivery.rest or use any of our associated services.

Please read this Privacy Policy carefully before using our website or placing any orders. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms described herein. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of pizzana-delivery.rest, including customers, guests, registered account holders, and any individuals who contact us via email, phone, or other communication channels.

1. About Us and Contact Information

Pizzana is a food delivery service operating within the United States. We are dedicated to delivering high-quality, freshly prepared food directly to our customers' doors. We take our responsibility to protect your privacy seriously and have implemented comprehensive policies and procedures to ensure your personal data is handled with care and in compliance with applicable laws.

For any privacy-related questions, concerns, or requests, you may contact us directly at [email protected]. We are committed to responding to all legitimate privacy inquiries in a timely and thorough manner.

2. Applicable Laws and Legal Framework

As a business operating in the United States, Pizzana complies with all applicable federal and state privacy laws, including but not limited to the following:

• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which grant California residents specific rights with respect to their personal information.
• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including in connection with the collection and use of consumer data.
• The Children's Online Privacy Protection Act (COPPA), which governs the online collection of personal information from children under the age of 13.
• The CAN-SPAM Act, which sets rules for commercial email communications.
• Other applicable state and federal regulations pertaining to data privacy, consumer protection, and electronic communications.

Where applicable, we also voluntarily align our practices with internationally recognized privacy frameworks to maintain the highest standards of data protection for all our users.

3. Information We Collect

We collect several categories of personal information to provide, improve, and personalize our services. The types of information we collect depend on how you interact with us.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personally identifiable information:

• Full name
• Home or delivery address
• Email address
• Phone number
• Date of birth (where age verification is required)
• Username and password for account access
• Profile photo or avatar (if voluntarily provided)

3.2 Payment and Financial Information

To process your food orders and payments, we may collect:

• Credit or debit card numbers (processed through encrypted, PCI-DSS compliant payment processors)
• Billing address
• Transaction history and order details
• Digital wallet information (e.g., Apple Pay, Google Pay)

Please note that Pizzana does not directly store complete payment card numbers on our servers. All payment data is handled by third-party payment processors who maintain their own rigorous security standards.

3.3 Order and Delivery Information

In connection with your food orders and deliveries, we collect:

• Order history and food preferences
• Delivery addresses and location data
• Special instructions and dietary notes
• Tip and feedback information
• Real-time location data during active deliveries (if location services are enabled)

3.4 Usage and Technical Data

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages viewed and time spent on each page
• Referring website or source URL
• Clickstream data and navigation patterns
• Search queries entered on our website
• Session duration and frequency of visits
• Errors and crash reports

3.5 Device Information

If you access our services through a mobile device, we may collect:

• Device model and manufacturer
• Unique device identifiers (UDID, IDFA, or similar)
• Mobile network information
• Push notification tokens (if you have opted into notifications)
• Operating system version

3.6 Communication Data

When you contact us for support, submit feedback, or communicate with us through any channel, we may collect:

• Email correspondence
• Chat messages and transcripts
• Customer service records and notes
• Survey responses and reviews
• Social media interactions where you tag or mention us

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 9 of this policy for detailed information about our cookie practices.

3.8 Information Collected from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms (if you choose to log in using a social account)
• Marketing and advertising partners
• Analytics service providers
• Public databases and records
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes, all of which are aimed at providing you with the best possible experience when ordering from Pizzana. Specifically, we use your data for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating deliveries to your specified address
• Communicating order status, delivery updates, and confirmations
• Managing your account and preferences
• Processing payments and issuing refunds where applicable
• Providing customer support and resolving disputes

4.2 Analytics and Service Improvement

• Analyzing usage patterns to improve our website functionality and user experience
• Identifying popular menu items and customer preferences
• Conducting internal research and data analysis
• Testing new features, designs, and service enhancements
• Monitoring and improving delivery performance and efficiency
• Generating aggregate, anonymized reports about our services

4.3 Marketing and Promotional Communications

• Sending you promotional offers, discounts, and special deals via email or SMS (with your consent where required)
• Personalizing marketing messages based on your order history and preferences
• Running targeted advertising campaigns on third-party platforms
• Notifying you about new menu items, seasonal specials, and company news
• Conducting customer satisfaction surveys and loyalty programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, by contacting us at [email protected], or by adjusting your account notification preferences.

4.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Detecting, investigating, and preventing fraudulent transactions or suspicious activity
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pizzana, our customers, employees, and the public
• Responding to lawful requests from government authorities and law enforcement

4.5 Personalization

• Tailoring your website experience based on past interactions
• Recommending menu items based on your preferences and order history
• Customizing promotions and offers relevant to your location and habits

5. Sharing Your Information with Third Parties

Pizzana does not sell your personal information to third parties. However, we do share your data in certain circumstances to facilitate our services, comply with legal requirements, or protect our legitimate business interests.

5.1 Service Providers and Business Partners

We work with carefully vetted third-party service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data. Such service providers include:

• Payment processors — to securely handle payment transactions
• Delivery logistics partners — to coordinate and fulfill food deliveries
• Cloud hosting providers — to store and manage our data infrastructure
• Email and SMS marketing platforms — to send you communications
• Analytics providers — to help us understand how our website is used (e.g., Google Analytics)
• Customer support software — to manage support tickets and communications
• Fraud prevention services — to identify and prevent unauthorized activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other legal agreements
• Investigate potential violations of our policies
• Protect the safety, rights, or property of Pizzana, our users, employees, or the public
• Respond to emergency situations involving physical harm

5.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, asset sale, reorganization, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring or successor entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and if your data will be subject to a materially different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information — which cannot reasonably be used to identify you — with third parties for research, analytics, advertising, or other business purposes. This type of data sharing does not constitute the sale of personal information.

5.5 With Your Consent

We may share your personal information with additional third parties if you have given us explicit consent to do so. You may withdraw such consent at any time by contacting us.

6. Data Security Measures

Protecting your personal information is a top priority for Pizzana. We implement a comprehensive range of technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted using advanced encryption standards (AES-256 or equivalent).
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and continuous monitoring to protect our network infrastructure.
• Access Controls: Access to personal data is strictly limited to authorized personnel on a need-to-know basis, and all access is logged and audited.
• Multi-Factor Authentication: Administrative access to our systems requires multi-factor authentication.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration tests to identify and address potential security weaknesses.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Strict data handling and confidentiality policies for all staff
• Vendor assessment and data processing agreements with all third-party service providers
• Incident response procedures for data breaches or security events

6.3 Breach Notification

In the event of a data breach that poses a significant risk to your rights or privacy, we will notify affected individuals and relevant authorities as required by applicable law, including within the timeframes mandated by state breach notification laws. We will take immediate steps to contain, investigate, and remediate any security incident.

Despite these measures, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You should also take steps to protect yourself, such as using a strong, unique password for your account and not sharing login credentials with others.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We respect and honor these rights and will respond to all verified requests in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

7.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, Pizzana extends the following rights to all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate information associated with your account.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of promotional communications at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]

We may need to verify your identity before processing your request to protect the security of your personal information. We will respond to verified requests within the timeframes required by applicable law (typically within 45 days for CCPA requests, with a possible 45-day extension for complex requests). There is no fee for making a reasonable request.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Active account data: We retain your personal information for as long as your account remains active or as needed to provide services to you.
• Transaction records: Order history and financial records are retained for a minimum of seven (7) years to comply with tax, accounting, and financial regulatory requirements.
• Marketing data: Data used for marketing purposes is retained until you opt out of marketing communications, after which it is promptly removed from active marketing databases.
• Customer support records: Communications and support tickets are retained for up to three (3) years following resolution.
• Usage and technical data: Anonymized or aggregated usage data may be retained indefinitely for analytics purposes, but identifiable usage data is generally retained for up to twenty-four (24) months.
• Legal compliance data: Information retained to meet legal obligations will be kept for the duration required by the applicable law or regulation.

Upon expiration of the applicable retention period, your personal information will be securely deleted, anonymized, or otherwise rendered unidentifiable, in accordance with our data disposal procedures.

9. Cookies and Tracking Technologies

Pizzana uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and help us understand how our website is being used.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember information about your preferences or past actions.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as maintaining your shopping cart and enabling secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
• Functionality Cookies: Remember your preferences (such as language settings or saved addresses) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

9.3 Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. You may manage your cookie preferences through our cookie consent banner displayed on your first visit. You can also control cookies through your browser settings — most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.

For more detailed information about our cookie practices, including a full list of cookies we use and how to opt out, please refer to our Cookie Policy, available on our website at pizzana-delivery.rest.

10. Children's Privacy

Pizzana's services are intended for adults aged 18 years and older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a minor under the age of 18, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action to remove the data in question.

By using our website or services, you represent and warrant that you are at least 18 years of age. Users who are 13 to 17 years of age may only use our services under the direct supervision of a parent or legal guardian who agrees to be bound by these terms on their behalf.

11. International Data Transfers

Pizzana operates primarily within the United States. However, some of our third-party service providers and technology partners may be located in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal data internationally, we take steps to ensure that your information receives an appropriate level of protection. These measures may include:

• Using service providers located in countries with recognized data protection standards
• Implementing contractual clauses and data processing agreements that require recipients to protect your data in accordance with applicable privacy laws
• Ensuring that any third-party partners are Privacy Shield certified (where applicable) or comply with equivalent data protection frameworks

By using our services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection laws than those in your jurisdiction. We will always take appropriate safeguards to ensure your privacy rights are protected.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not owned or operated by Pizzana. This Privacy Policy does not apply to those external websites. We are not responsible for the privacy practices, content, or security measures of any third-party site.

We strongly encourage you to review the privacy policies of any third-party websites you visit before providing your personal information. Clicking on links to external websites is done at your own risk.

13. How to File a Privacy Complaint

If you believe that Pizzana has failed to handle your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may address your concerns directly and promptly.

13.1 Contacting Pizzana

To file a privacy complaint or concern, please contact us at:

• Email: [email protected]
• Website: pizzana-delivery.rest

We will acknowledge your complaint within five (5) business days and aim to provide a full response within thirty (30) days, or as otherwise required by law.

13.2 Filing a Complaint with a Regulatory Authority

If you are a California resident and are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office, which enforces the CCPA/CPRA.

• California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
  Email: [email protected]
• California Attorney General's Office:
  Website: oag.ca.gov/privacy

For residents of other states, the Federal Trade Commission (FTC) accepts complaints related to privacy and consumer protection:

• Federal Trade Commission (FTC):
  Website: ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, Pizzana's website does not respond to DNT signals. We will continue to monitor developments in this area and update our practices as industry standards evolve.

If you are a California resident, you may also be entitled to request information about our disclosure of personal information to third parties for direct marketing purposes under California's Shine the Light Law (California Civil Code Section 1798.83). To make such a request, please contact us at [email protected].

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date
• Send you an email notification if the changes are significant and you have an active account with us
• Display a prominent notice on our website informing users of the update

Your continued use of our website and services after any modifications to this Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with the revised policy, you should discontinue using our services and contact us to request deletion of your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are here to help and are committed to addressing all privacy inquiries in a transparent and timely manner.

This Privacy Policy was last reviewed and updated on June 4, 2026. All previous versions of this policy are superseded by the terms set forth in this document.